Maintenance & Support
Tap on the technical know-how of our dedicated engineers to ensure optimal uptime of your security systems and operations.
Any system without maintenance and support is the ultimate nightmare for those who invested in it and managing it. A robust maintenance and support program is what keeps operations uptime high and Total Cost of Ownership (TCO) as low as possible.
From years of supporting large enterprises, we discovered from operational statistics that TCO can be 50% higher than average when there is a poor maintenance program in place. The main reason is shorter System Life Cycle or simply frequent downtime due to poor hardware maintenance, not providing resolution to root causes, or not anticipating component changes.
A robust maintenance and support program should cover both hardware and software, any middleware and integration components, functional upgrades, OS compatibility, cybersecurity, and resolution time.
On top of standard support program, Ademco also offer logistical support with spare-holding services for critical parts and components. Such services are strict programs subject to audits for availability and readiness. We have been providing this service to global brands and government agencies since early 2000s.
- Firmware Upgrade
- System Repair
- Preventative Maintenance
- Corrective Maintenance